"I would buy a Mac today if I was not working at Microsoft"

Nov 01, 2025

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Microsoft exec Jim Allchin emails Bill Gates

From: Jim Allchin
Sent: Wednesday, January 07, 2004 8:38 AM
To: Bill Gates; Steve Ballmer
Subject: losing our way...

This is a rant. I’m sorry.

I am not sure how the company lost sight of what matters to our customers (both business and home) the most, but in my view we lost our way. I think our teams lost sight of what bug-free means, what resilience means, what full scenarios mean, what security means, what performance means, how important current applications are, and really understanding what the most important problems are customers face are. I see lots of random features and some great vision, but that doesn’t translate into great products.

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