On Google: it’s fascinating to look at this from a lens of a well-run company worried about disruption. OTOH its also a reminder that customers will always demand and value a better experience - which is the driving force being why disruption is a necessary force.
Great post; I liked the “behind the scenes” bit too. Thanks for writing it!
On Google: it’s fascinating to look at this from a lens of a well-run company worried about disruption. OTOH its also a reminder that customers will always demand and value a better experience - which is the driving force being why disruption is a necessary force.