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Larry Ellison: "We cannot remain in denial if we talk with our users every day"
From: Larry Ellison
To: Jeff Henley, Mark Barrenechea
CC: Jeffrey Henley, Jennifer Minton, Safra Catz
Subject: RE: IT CRM
Date: Fri, 22 Mar 2002 07:04:05 -0800
Our top priority is to get Oracle users are "delighted" with -the quality and functionality our CRM products. Until that happens I doubt we will achieve success in the market. The biggest problem is missing features as opposed to show stopper bugs. (There are a few of those as well but they are much easier to fix.) Every applications meeting now centers around representatives from our user community who report back on application quality and set priorities for development. We cannot remain in denial if we talk with our users every day. We need to work very hard to achieve a high degree of customer satisfaction for our sales and marketing products as soon as possible. We will have major improvements by June, but we are unlikely to deliver all we need until September. Doing it by September will require unrelenting focus and a Herculean effort. It can be done but not unless we change our development and testing process and do a better job listening to our user community. Larry
[This document is from In re Oracle Corp. Securities Litigation (2009).]
Previously: Larry Ellison: “I need daily reports until the customer is happy” (March 23, 2001)
Steve Jobs's open letter on third-party iPhone apps: draft vs. final
October 14–17, 2007
